Product Reference
The definitive reference for how the Wisetail product works.
Feature Releases
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Feature Release: 21 February 2022
Overview Our release in the year's shortest month is a lean one on the visible side; but there's more going...
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Feature Release: 18 April 2022
eLearning Media Settings Panel A new Settings panel has been introduced for eLearning Media that empowers A...
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Feature Release - 2022 March 21
Notification Management Notification Management. You asked. We delivered. Now Live. Wisetail is putting...
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Feature Release: 24 January 2022
General Hierarchy Improvements Updates have been made to improve Hierarchy including the following: Genera...
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Feature Release: 29 Novemeber 2021
The 29 November 2021 release deploys the following functionality enhancements. Hierarchy Updates The list...
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Scheduled Maintenance Wednesday, October 27th
Scheduled Maintenance to the systems that support File Uploads: Wednesday, October 27th, 4-5 am MT. Durin...
Product Reference
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Audience Privacy Tool
Warning! Once enabled, this feature cannot be disabled! The Audience Privacy Tool (AKA the Anti-Social Fea...
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Drill down into the Product Reference
Detailed information on how the product and its many features function.
FAQs
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Wisetail FAQ Index
FAQ stands for Frequently Asked Questions. General FAQs Viewing vs. Previewing a Module Active Issues H...
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FAQ: Why are there unexpected underscores in a username or email address?
Certain types of profiles fields cannot contain white-space characters. If your datafeed encounters white-s...
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Bulk Admin Update "Managed By" Users
Follow the steps below to change Manually Managed users to Managed by the datafeed. Login and navigat...
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FAQ: Why can't I set a user to Managed-By my Datafeed?
If you do not have any active datafeeds, the Managed By option will not appear at all. The list of options ...
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FAQ: Can I save a module for later viewing or reference?
Q: Is there a way to bookmark or save modules to easily find them later? A: There is! Here's how it works. ...
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FAQ: What is the Suppressions List?
An email is added to our mailing suppression list when our infrastructure determines that the address is ei...
Process Guides
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Update Welcome Email Wording
If you need or would like to change the Welcome Email wording you can do this from the Communications pill ...
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Videos Don't Play Correctly
Issues with videos not playing correctly or don't play at all and all steps below have been in place but ...
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Merge Duplicate Users
The steps below will guide you on how to merge duplicate users. Go to Users - Select user(s) - Edit Us...
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How to Collect Console Logs
From time to time -with particularly intractable problems- Technical Support may need more information abou...
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Configuring An Advanced Datafeed
Preamble You are almost certainly in the wrong place. In virtually all cases, clients utilize the Basic Dat...
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How to Create A Wisetail Technical Support Account
If you are an admin on a Wisetail site when the site was first created your Technical Support account shoul...