Product Reference
The definitive reference for how the Wisetail product works.
Feature Releases
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Feature Release - September 2022
Our release this month includes a pair of visible features, and a mountain of work behind the scenes. In ad...
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Feature Release 11 July 2022
Reports: Date Filter Details In response to client feedback, we’ve added information that will provide clar...
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Feature Release - June 2022
Update Existing eLearning Packages The Wisetail LMS now allows Admins to update existing SCORM and other eL...
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Feature Release - May 2022
Headline Feature This month we are rolling out our brand new, User-to-User (U2U) profile field type. It all...
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Feature Release: 18 April 2022
eLearning Media Settings Panel A new Settings panel has been introduced for eLearning Media that empowers A...
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Feature Release - 2022 March 21
Notification Management Notification Management. You asked. We delivered. Now Live. Wisetail is putting...
Product Reference
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Audience Privacy Tool
Warning! Once enabled, this feature cannot be disabled! The Audience Privacy Tool (AKA the Anti-Social Fea...
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Drill down into the Product Reference
Detailed information on how the product and its many features function.
FAQs
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Wisetail FAQ Index
General FAQs Viewing vs. Previewing a Module Active Issues How does Global Search differ from the search o...
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Effects of Reset Existing Module Completions On Initial Enrollment = Yes
If a user enters an enrollment where the Reset Existing Module Completions On Initial Enrollment is set to ...
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Enrollment FAQs
For general info on Enrollments, see the Enrollment Overview. What is the Start Date for Re-enrolled Users...
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Datafeed FAQs Index
For general info on Datafeeds, see What Is A Datafeed? Do I Need to Manually Create Values for a Datafeed...
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SAML Error / Server Error
Causes of SAML Error / Server Error Some possible causes of this error: Returned during a user SSO login ...
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What Is A 1-Time User Upload?
A 1-Time User Upload is a process whereby we can take a .csv file with a list of the users you need in your...
Process Guides
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Bulk Admin Delete Users
The steps below allow you to delete Manually Managed users. First you may need to generate a "Users Repo...
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Update Welcome Email Wording
If you need or would like to change the Welcome Email wording you can do this from the Communications pill ...
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Videos Don't Play Correctly
Issues with videos not playing correctly or don't play at all and all steps below have been in place but ...
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Merge Duplicate Users
The steps below will guide you on how to merge duplicate users. Go to Users - Select user(s) - Edit Us...
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How to Collect Console Logs
From time to time -with particularly intractable problems- Technical Support may need more information abou...
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Configuring An Advanced Datafeed
Preamble You are almost certainly in the wrong place. In virtually all cases, clients utilize the Basic Dat...
