The definitive reference for how the Wisetail product works.
Drill down into the Product Reference
Detailed information on how the product and its many features function.
Wisetail FAQ Index
General FAQs Viewing vs. Previewing a Module Active Issues Admin Cannot See Updated Version of eLearning C...
Feature Release Index
Wisetail generally has a single Feature Release each month. We are on Version 5 of the product. We strive ...
How to Create A Wisetail Technical Support Account
If you are an admin on a Wisetail site when the site was first created your Technical Support account shoul...
How to Collect Screenshots and Screencap Videos
Windows On windows you can get a screenshot by using the Snipping Tool by pressing the Windows Key, & searc...
How to Collect Console Logs
From time to time -with particularly intractable problems- Technical Support may need more information abou...
Module Completion Issues
Module completed without content completed. Module Permissions are based on sets of rules so specific gro...
Videos Don't Play Correctly
Issues with videos not playing correctly or don't play at all and all steps below have been in place but ...