Documentation
The definitive reference for how the Wisetail product works.
Product Reference
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Drill down into the Product Reference
Detailed information on how the product and its many features function.
FAQs
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Wisetail FAQ Index
General FAQs Viewing vs. Previewing a Module Active Issues Admin Cannot See Updated Version of eLearning C...
Feature Releases
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Feature Release Index
Wisetail generally has a single Feature Release each month. We are on Version 5 of the product. We strive ...
Process Guides
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How to Create A Wisetail Technical Support Account
If you are an admin on a Wisetail site when the site was first created your Technical Support account shoul...
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How to Collect Screenshots and Screencap Videos
Windows On windows you can get a screenshot by using the Snipping Tool by pressing the Windows Key, & searc...
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How to Collect Console Logs
From time to time -with particularly intractable problems- Technical Support may need more information abou...
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Module Completion Issues
Module completed without content completed. Module Permissions are based on sets of rules so specific gro...
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Videos Don't Play Correctly
Issues with videos not playing correctly or don't play at all and all steps below have been in place but ...
