Product Reference
The definitive reference for how the Wisetail product works.
Feature Releases
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Feature Release - November 28th, 2022
LMS Additional Multi-Language Features More content types can now benefit from our Multi-Language functiona...
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Feature Release - November 2022
The 2nd feature release in October was pushed back a week to allow us to deliver a few extra goodies. Hold ...
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Wisetail Roadmap
Wisetail strives to provide ever-better services and tools for your learning management system. This produc...
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Feature Release - 2022 October
No tricks, just treats. This month Wisetail will be pushing out two sets of feature releases. Our first rel...
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Feature Release - September 2022
Our release this month includes a pair of visible features, and a mountain of work behind the scenes. In ad...
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Feature Release 11 July 2022
Reports: Date Filter Details In response to client feedback, we’ve added information that will provide clar...
Product Reference
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Scheduled Maintenance
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Drill down into the Product Reference
Detailed information on how the product and its many features function.
FAQs
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Wisetail FAQ Index
General FAQs Viewing vs. Previewing a Module Active Issues Admin Cannot See Updated Version of eLearning C...
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Limitations on Customization Within Broadcast Emails
Web Safe Fonts Due to limitations on email services in general most fonts are unavailable via emailed messa...
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File Types Used Within The LMS
Files with a .csv Extension Comma Separated Values files are plaintext files and are used in various places...
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FAQ: What is an Audience?
An audience can have slightly different meanings depending on where you are using them. However, all audien...
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Effects of Reset Existing Module Completions On Initial Enrollment = Yes
If a user enters an enrollment where the Reset Existing Module Completions On Initial Enrollment is set to ...
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Enrollment FAQs
For general info on Enrollments, see the Enrollment Overview. What is the Start Date for Re-enrolled Users...
Process Guides
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Module Completion Issues
Module completed without content completed. Module Permissions are based on sets of rules so specific gro...
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Bulk Admin Delete Users
The steps below allow you to delete Manually Managed users. First you may need to generate a "Users Repo...
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Videos Don't Play Correctly
Issues with videos not playing correctly or don't play at all and all steps below have been in place but ...
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Merge Duplicate Users
Follow the steps below to merge duplicate user accounts. In the Admin Tools of your LMS, Navigate to the ...
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How to Collect Console Logs
From time to time -with particularly intractable problems- Technical Support may need more information abou...
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Configuring An Advanced Datafeed
Preamble You are almost certainly in the wrong place. In virtually all cases, clients utilize the Basic Dat...
