FAQs
Frequently Asked Questions
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Adobe Flash Player: End Of Life
If your users see an error regarding Adobe Flash Player not functioning, this message is due to the fact th...
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Document/PDF Access Denied Error
Issue: you are getting Access Denied errors when embedding or linking to documents & PDFs in modules, whic...
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All my PDF Embeds Just Broke, What Gives?
If you use Google Chrome you may have recently noticed that PDFs embedded in your modules are not working a...
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Pro Services
Wisetail offers several Pro Services, which require significant customization of your site configuration. T...
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Email Log Report Accessibility
Unlike most of the reports available in Wisetail, the Email Log Report cannot be permissioned to any Role o...
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Supported Browsers & System Requirements
Optimal/recommended system requirements for using the Wisetail LMS include the following. Supported Browser...
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Site Slowness
We are aware of an ongoing issue around site slowness at this time. It may present itself as taking long pe...
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Whitelisting IPs for General Content and SCORM (5.0 sites)
If you need to whitelist Wisetail's domains in order to bypass your organization's firewalls, whitelist the...
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The End of Vanity Domains
Vanity Domains We're updating our strategy on Vanity Domains so that we can better support you, our client....
