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FAQs

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Frequently Asked Questions

  • Adobe Flash Player: End Of Life

    If your users see an error regarding Adobe Flash Player not functioning, this message is due to the fact th...

    C.W. Holeman III
    January 15, 2021 00:07
  • Document/PDF Access Denied Error

    Issue:  you are getting Access Denied errors when embedding or linking to documents & PDFs in modules, whic...

    C.W. Holeman III
    September 04, 2020 16:33
  • All my PDF Embeds Just Broke, What Gives?

    If you use Google Chrome you may have recently noticed that PDFs embedded in your modules are not working a...

    C.W. Holeman III
    August 26, 2020 20:26
  • Pro Services

    Wisetail offers several Pro Services, which require significant customization of your site configuration. T...

    C.W. Holeman III
    August 12, 2020 12:52
  • Email Log Report Accessibility

    Unlike most of the reports available in Wisetail, the Email Log Report cannot be permissioned to any Role o...

    C.W. Holeman III
    June 25, 2020 16:47
  • Supported Browsers & System Requirements

    Optimal/recommended system requirements for using the Wisetail LMS include the following. Supported Browser...

    C.W. Holeman III
    February 28, 2020 21:16
  • Site Slowness

    We are aware of an ongoing issue around site slowness at this time. It may present itself as taking long pe...

    C.W. Holeman III
    February 26, 2020 17:38
  • Whitelisting IPs for General Content and SCORM (5.0 sites)

    If you need to whitelist Wisetail's domains in order to bypass your organization's firewalls, whitelist the...

    C.W. Holeman III
    January 23, 2020 21:27
  • The End of Vanity Domains

    Vanity Domains We're updating our strategy on Vanity Domains so that we can better support you, our client....

    C.W. Holeman III
    November 22, 2019 20:08

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