Process Guides
Customer facing infodumps on how to navigate Wisetail processes.
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Module Completion Issues
Module completed without content completed. Module Permissions are based on sets of rules so specific gro...
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Bulk Admin Delete Users
The steps below allow you to delete Manually Managed users. First you may need to generate a "Users Repo...
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Videos Don't Play Correctly
Issues with videos not playing correctly or don't play at all and all steps below have been in place but ...
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Merge Duplicate Users
Follow the steps below to merge duplicate user accounts. In the Admin Tools of your LMS, Navigate to the ...
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How to Collect Console Logs
From time to time -with particularly intractable problems- Technical Support may need more information abou...
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Configuring An Advanced Datafeed
Preamble You are almost certainly in the wrong place. In virtually all cases, clients utilize the Basic Dat...
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How to Create A Wisetail Technical Support Account
If you are an admin on a Wisetail site when the site was first created your Technical Support account shoul...
